Customer Experience / customer satisfaction

Technology and the impact on mystery shopping

Technology is changing business

Technology has certainly had an impact on the mystery shopping industry.

Emma Carmody from Xperior encourages all her existing and prospective customers to analyse feedback from whatever method they receive it, however sometimes that can be quite an overwhelming task.

There are many benefits of partnering with a company like Xperior she said . Our detailed analytical insight is just one. #mysteryshopping #customersatisfaction 

https://www.business.com/articles/mystery-shopper-technology/