Xperior Limited – Customer experience consultants

Xperior customer experience consultants are passionate about helping businesses shape, improve and implement their customer experience programmes, based on their business objectives.

We design bespoke customer experience programmes to gain a deeper insight into what drives customers, and we monitor performance and assess metrics to manage data and effect the change.

It’s all about relationships

If you want to create advocates then you have to exceed expectations in the experience you deliver. Our analytical insight and bespoke solutions support you in making this happen.

Customers are at the heart of everything we do

The customer should be the focal point of every transaction that a business performs. Every contact with a customer influences whether or not they will come back.

Xperior is here to work with you to shape your customer experience programmes.

We can operate alongside your team or we can act as that team.

We take a coordinated approach to customer experience management. We build from the ground up, looking at every touchpoint you have with your customers.

Using customer feedback from your key touch points allows us to drive improvements within your service. Our goal is to facilitate better and more productive interactions with your customers.
Ultimately, your business needs loyal customers who become advocates and then create customers among their friends and associates.

How we do it

Xperior ltd implement custom built frameworks to positively infuence your customer experience

Our solutions are designed to meet the needs of your customers and the sector in which you operate.

There is no standard format to customer experience enhancement. It must be tailored to each specific client.

We differentiate your brand and deliver the value your end users desire

Delivering a superior customer experience is key to your brand’s success. It is how you differentiate and rise above your competitors, and ensures the customer does business with you.

We achieve consistency in experience, building a platform to support exceptional moments

Consistently high customer experience will inevitably increase customer satisfaction, build trust and establish reputation. Such high standards must then be maintained internally and externally.

At Xperior ltd we use the latest online software

The data analysis collected by Xperior Ltd will be accessible on an online web portal.

It will highlight key trends and performance-related improvement data in the form of reports, graphs and recommendations.

Who We are

 

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Emma Carmody

Managing Director

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Lee-ann White

Regional Accounts Manager

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4 High Steet
Stanley


County Durham, DH9 4DQ 

09:00 - 17:00

Website

0333 9874335